SERVICE DELIVERY

1. Introduction

SCOTIA TRAINING ACADEMY LIMITED is a UK-based professional training provider offering healthcare and social care training, Continuing Professional Development (CPD) programmes, online learning courses, webinars, workshops, leadership development training and corporate staff training packages.

We serve individual professionals and organisations across Europe. This Service Delivery Policy explains how customers can purchase our training services, how payments are processed and when they can expect to receive access to the training services they have purchased.

Our services are delivered electronically or through scheduled online sessions and agreed organisational training arrangements, as specified in the relevant course description or written agreement.

2. Available Services

Customers may purchase the following services through our website or an authorised booking process:

• Online Training Course Fee: Access to a specified online training course.
• CPD Course Enrolment Fee: Enrolment in an applicable continuing professional development programme.
• Healthcare Training Programme: Participation in a specified healthcare-related training programme.
• Social Care Training Course: Access to a social care training course.
• Online Webinar / Workshop Fee: Registration for a scheduled online webinar or workshop.
• Leadership Development Training: Participation in a leadership or management development programme.
• Corporate Staff Training Package: Training services arranged for an organisation and its designated participants.

The course description, order confirmation or written quotation will explain the relevant service, delivery format and any applicable participation requirements.

3. Payment Methods

Customers can use the payment methods displayed on the website checkout page. Depending on availability, these may include:

• Visa
• Mastercard
• American Express
• Other card payment methods supported by the checkout provider
• Digital wallet payment options, such as Apple Pay or Google Pay, where enabled

Payments may be processed securely through Stripe or another payment service provider made available at checkout. The payment options shown during checkout determine which methods are available for a particular transaction.

Customers must provide accurate billing and contact information and use a payment method they are authorised to use.

4. One-Time Payment Policy

All purchases made through our website are one-time payments for the specific training service selected at checkout.

Each payment covers the course, CPD programme, webinar, workshop or corporate training package identified in the customer’s order or written agreement.

We do not automatically renew completed purchases, and our website purchases do not create recurring subscription charges or automatic repeat payments.

If a customer wishes to purchase another course or training service, a separate order and payment authorisation will be required.

For corporate training arrangements, any additional charges must be disclosed and agreed upon before they are incurred.

5. Order Processing and Payment Confirmation

Once a customer submits an order, the payment provider will process the payment request.

Our standard processing timeframes are as follows:

• Payment Authorisation: Usually completed during checkout, subject to the payment provider and the customer’s bank.
• Order Review: Usually within 1 business day after successful payment confirmation, where an administrative review is required.
• Enrolment Confirmation: Usually within 1 business day after successful payment and receipt of the information required to register the customer.
• Access Instructions: Usually provided within 1–2 business days after successful payment and confirmation of enrolment for eligible self-paced online courses.

These are standard estimated timeframes rather than guarantees. Some courses may require additional registration checks, scheduled session arrangements or organisational coordination. Where a different timeframe applies, it will be stated in the course description, booking information or written agreement.

A payment confirmation does not necessarily mean that a scheduled live session begins immediately. Customers should refer to their enrolment confirmation for the applicable start date and delivery arrangements.

6. Online Course Delivery

For eligible self-paced online training courses, access instructions or learning platform details will generally be provided within 1–2 business days after successful payment and confirmation of enrolment.

Once access is provided, customers can use the course materials according to the access period, participation requirements and conditions stated on the relevant course page.

Some courses may have prerequisites, limited access periods, assessments or other completion requirements. These details will be communicated before purchase where applicable.

Customers are responsible for providing a valid email address, checking their inbox and spam folder, and ensuring that their device and internet connection meet the stated technical requirements.

7. CPD Course Delivery

CPD programmes may be delivered through self-paced online learning, scheduled online sessions or another format specified in the relevant course description.

For self-paced CPD courses, enrolment confirmation and access instructions will generally be provided within 1–2 business days after successful payment and completion of any required registration steps.

For scheduled CPD programmes, webinars or workshops, customers will receive the applicable session information, joining instructions or timetable in advance of the scheduled activity. Where practicable, joining information will be sent at least 1 business day before the session.

The actual programme duration and any certificate or completion requirements will be stated in the course information.

8. Webinar and Workshop Delivery

Webinars and workshops are delivered according to their published schedules or the dates confirmed during enrolment.

Following successful payment and registration, customers will generally receive a confirmation within 1 business day. Joining instructions will normally be provided at least 1 business day before the scheduled session, where applicable.

If a booking is made shortly before a scheduled session, the timing of confirmation and access instructions will depend on the available registration arrangements.

Customers should review the session date, time zone, technical requirements and participation instructions before attending.

9. Healthcare and Social Care Training Programmes

Healthcare and social care training programmes may involve online learning materials, scheduled teaching sessions, workshops, assessments or other activities described in the course information.

For programmes that do not require individual scheduling, enrolment confirmation will generally be provided within 1 business day, and access instructions will normally follow within 1–2 business days after successful payment and completion of the required registration steps.

For programmes requiring scheduled sessions, additional verification or coordination, the delivery timetable will be communicated separately. The actual start date may depend on the published schedule, availability and any stated eligibility requirements.

Customers should review the relevant programme details before purchasing to understand the expected delivery format and timeframe.

10. Leadership Development and Corporate Staff Training

Leadership development training and corporate staff training packages may require additional coordination to confirm the organisation’s objectives, participant numbers, delivery format and preferred dates.

For these services:

• Initial Enquiry Acknowledgement: Usually within 1 business day.
• Training Requirements Review: Usually within 2–3 business days after receiving the information required to assess the request.
• Proposed Schedule or Training Plan: Usually within 3–5 business days after the necessary details have been received.
• Delivery Start Date: Confirmed separately in writing after the training arrangements have been agreed.

These timeframes are estimates and may vary depending on the scope of the training, the number of participants, trainer availability and organisational requirements.

For corporate bookings, the agreed quotation, order confirmation or written service agreement will take precedence regarding the specific delivery schedule and payment arrangements, subject to applicable law.

11. Delivery Delays and Changes

We make reasonable efforts to provide purchased training services within the stated timeframes. However, delays may occasionally occur because of technical issues, incomplete registration information, payment verification, scheduling changes or circumstances beyond our reasonable control.

If a material delay affects a customer’s purchased service, we will take reasonable steps to notify the customer using the contact details provided at checkout and explain the revised arrangements where known.

If we cancel a purchased service and cannot provide an appropriate alternative, we will arrange a refund where required by the applicable terms or law.

Nothing in this policy removes any statutory rights available to customers.

12. Customer Responsibilities

To help ensure timely delivery, customers should:

• Provide accurate contact and billing information.
• Complete all required enrolment fields.
• Use an authorised payment method.
• Check their email inbox and spam folder for confirmation messages.
• Follow the access instructions and technical requirements supplied.
• Review scheduled session dates and times.
• Provide any additional information reasonably required for an agreed corporate training arrangement.

Delays caused by missing or inaccurate information may affect the enrolment and delivery timeframe.

13. Refunds and Cancellations

Requests to cancel an enrolment, reschedule a session or obtain a refund will be handled in accordance with our applicable Refund Policy, the relevant service agreement and applicable consumer protection laws.

Where a refund is approved, the refund will generally be initiated within 5–10 business days after approval, subject to the payment provider’s processing procedures. The time taken for funds to appear in the customer’s account may vary depending on the payment method and financial institution.

Different statutory rules may apply to digital content, online services and scheduled training sessions. Where applicable, we will respect the customer’s statutory cancellation and refund rights.

Please consult our Refund Policy for detailed eligibility requirements, procedures and applicable timeframes.