FAQ

1. What Training Services Does SCOTIA TRAINING ACADEMY LIMITED Provide?

SCOTIA TRAINING ACADEMY LIMITED provides professional training and continuing development opportunities for individuals and organisations in healthcare, social care and related sectors. Our services may include online training courses, CPD programmes, healthcare training, social care training, webinars, workshops, leadership development training and corporate staff training packages.

Please refer to the relevant course or service page for details about the available programmes.

2. Who Can Enrol in Your Training Courses?

Our training services are intended for individual professionals, healthcare and social care practitioners, managers, employers and organisations seeking professional learning and workforce development opportunities across Europe.

Some courses may have specific eligibility criteria, prerequisites or participation requirements. Please review the relevant course description before enrolling.

3. How Can I Register for a Training Course?

You can browse the available training services on our website, select the course or programme that meets your needs, review the course information and complete the online enrolment and payment process.

Please ensure that your contact and billing information is accurate before submitting your order. Relevant enrolment or payment confirmation will be provided through the contact details supplied during checkout.

4. What Types of Training Programmes Are Available?

Our training services may include:

• Online Training Courses
• Continuing Professional Development (CPD) Programmes
• Healthcare Training Programmes
• Social Care Training Courses
• Online Webinars and Workshops
• Leadership Development Training
• Corporate Staff Training Packages

The availability, format, duration and content of each programme will be explained on its respective service page or in the applicable booking information.

5. How Are Your Training Services Delivered?

Depending on the programme purchased, training may be delivered through online learning materials, a learning platform, scheduled webinars, online workshops or agreed organisational training arrangements.

Specific delivery instructions, access details and scheduled session information will be provided where applicable after enrolment and payment confirmation.

Please check the relevant course description for information about the delivery format and any technical requirements.

6. How Much Do Your Training Courses Cost?

The price of each training course, CPD programme, webinar, workshop or corporate training package is displayed on the relevant service page or communicated through an applicable written quotation.

Please review the price, service description and any applicable taxes or additional charges before completing your purchase. The final amount payable will be shown before you submit your payment.

7. Are Payments One-Time Purchases or Subscriptions?

All purchases made through our website are one-time purchases for the specific training service selected at checkout.

We do not automatically renew completed purchases or charge recurring subscription fees. Each purchase covers the course, programme, webinar, workshop or training package identified in the order.

If you wish to enrol in another course or purchase an additional training service, you must place a separate order and authorise the corresponding payment.

8. Which Payment Methods Can I Use?

The payment methods available to you will be displayed at checkout. Payments may be processed securely through Stripe or another payment provider made available on our website.

Please follow the instructions on the checkout page to complete your transaction. Your payment provider may apply its own terms and security procedures.

9. Will I Receive Payment or Enrolment Confirmation?

Following a successful transaction, you may receive an order confirmation, payment receipt or enrolment information through the email address or other contact details provided during checkout.

If you do not receive confirmation or are unsure whether your payment was successful, please contact us with your order reference and the relevant course details.

10. Can Organisations Arrange Training for Their Staff?

Yes. We offer corporate staff training packages and organisational learning options, subject to availability and the specific programme requirements.

Organisations can contact us to discuss their training objectives, intended participants, preferred arrangements and relevant programme options. Any applicable pricing, scheduling and delivery details will be confirmed before the training arrangement is finalised.

11. Do Your Courses Provide CPD Certificates or Professional Qualifications?

Where a course includes a certificate, completion record or CPD-related documentation, the relevant details and eligibility requirements will be stated in the course description.

Not every programme necessarily provides an accredited qualification or formal professional certification. Customers should verify whether a particular course meets their employer’s, professional body’s or regulator’s requirements before purchasing.

We do not guarantee professional registration, employment, promotion or a particular career outcome unless expressly stated in a specific written agreement.

12. Can I Cancel My Enrolment or Request a Refund?

Cancellation and refund requests are handled in accordance with our applicable Refund Policy, the terms of the purchased service and relevant statutory requirements.

If you wish to cancel an enrolment or request a refund, please contact us and provide your order reference, the course name and the reason for your request.

Certain statutory cancellation rights may apply to eligible consumers, including specific requirements relating to digital content and services. Please review our Refund Policy for further information about eligibility, procedures and applicable timeframes.

13. What Happens if a Training Session Is Rescheduled or Cancelled?

If we need to make a material change to a scheduled training session or cancel a service, we will take reasonable steps to notify affected customers and explain any available alternatives.

Depending on the circumstances, applicable arrangements may include rescheduling, an alternative delivery option or a refund where required by the applicable terms or law.

Any arrangements specific to a particular course or corporate training agreement will be communicated to the relevant customer.

14. What Should I Do if I Experience Problems Accessing a Course?

First, check your enrolment confirmation and any course access instructions provided to you. Ensure that you are using the correct access details and that your device and internet connection meet the stated technical requirements.

If the problem continues, contact us with your order reference, course name and a description of the issue so that we can review your enquiry.

15. How Is My Personal Information Protected?

We collect and process personal information as necessary to manage enquiries, enrolments, payments and training delivery.

Payment information may be processed by Stripe or another payment provider. We handle personal information in accordance with applicable data protection requirements and our Privacy Policy.

For further information about the personal information we collect, how we use it and the rights available to you, please review our Privacy Policy on our website.