TERMS OF SERVICE

1. Introduction

These Terms and Conditions govern your access to and use of the website scotiatrainingacademy.co.uk and your purchase of training services provided by SCOTIA TRAINING ACADEMY LIMITED (“we”, “us” or “our”).

SCOTIA TRAINING ACADEMY LIMITED is a UK-based provider of professional healthcare and social care training services, serving individual learners and organisations across Europe.

Our services may include online training courses, Continuing Professional Development (CPD) programmes, healthcare training, social care training, webinars, workshops, leadership development training and corporate staff training packages.

By accessing our website, submitting an enrolment or placing an order, you agree to these Terms and Conditions. Please read them carefully before purchasing any service.

If you do not agree to these terms, please do not use our website or purchase our services.

2. Eligibility and Use of Our Website

You must have the legal capacity to enter into a binding agreement to purchase our services. If you are purchasing training on behalf of an organisation, you confirm that you have the authority to act on its behalf.

You agree to provide accurate and complete information when registering for a course, submitting an enquiry or completing a purchase.

You must not use our website for unlawful purposes, interfere with its operation, attempt to gain unauthorised access to our systems or misuse our training materials.

We reserve the right to restrict or suspend access where reasonably necessary to protect our website, services, users or legal interests.

3. Description of Services

SCOTIA TRAINING ACADEMY LIMITED provides professional learning and development services relating to healthcare, social care and workforce development.

Our services may include:

• Online Training Course Fee: Access to a selected online training course.
• CPD Course Enrolment Fee: Enrolment in an applicable continuing professional development programme.
• Healthcare Training Programme: Participation in a specified healthcare-related training programme.
• Social Care Training Course: Access to training relating to social care knowledge and professional practice.
• Online Webinar / Workshop Fee: Registration for a specified online webinar or workshop.
• Leadership Development Training: Participation in a leadership or management development programme.
• Corporate Staff Training Package: Training services arranged for an organisation or its designated participants.

The specific course content, learning objectives, delivery method, duration, access arrangements and other applicable details will be stated on the relevant service page, booking information or written agreement.

Customers should review the information provided for a particular service before completing a purchase.

Unless expressly stated otherwise, purchasing a course or programme does not guarantee employment, promotion, professional registration, a formal qualification or a particular career outcome.

4. Orders and Enrolment

Customers may select an available training service and submit an order through our website or another authorised booking process.

Before completing a purchase, customers should check the selected course or package, price, applicable taxes, delivery format and any stated participation requirements.

An order is subject to acceptance by us. An order confirmation or payment confirmation does not change any specific eligibility requirements or course conditions disclosed before purchase.

If we cannot accept an order or provide a purchased service, we will notify the customer and arrange an appropriate refund where payment has already been taken and no other lawful arrangement applies.

For corporate training, additional arrangements regarding participants, scheduling, delivery and payment may be confirmed separately in writing.

5. Pricing and Payment Terms

5.1 Prices

Prices for training courses, CPD programmes, webinars, workshops and corporate training packages are displayed on the relevant website pages or communicated in an applicable written quotation.

Unless otherwise indicated, prices are stated in the currency shown at checkout. Any applicable taxes or additional charges will be disclosed before the customer completes the purchase, where required by law.

We make reasonable efforts to ensure that pricing information is accurate. If a material pricing error is identified before an order is accepted, we may contact the customer to confirm the correct price or cancel the affected order and refund any payment received.

5.2 One-Time Purchase and Billing

All purchases made through our website are one-time purchases for the specific training course, programme, webinar, workshop or training package selected at checkout.

The customer will be charged the displayed or otherwise agreed purchase price for the selected service. The purchase does not establish a recurring subscription or membership payment arrangement.

We do not automatically renew purchases, and we do not impose recurring charges or automatic repeat payments for a completed order.

If a customer wishes to purchase another course or training service in the future, a separate purchase must be made and authorised by the customer.

For corporate training arrangements, any additional fees must be disclosed and agreed upon separately before they are charged.

5.3 Payment Methods and Processing

Available payment methods will be displayed at checkout. Payments may be processed through Stripe or another payment provider made available on our website.

By submitting a payment, you confirm that you are authorised to use the selected payment method and that the billing information you provide is accurate.

Payment providers may apply their own terms, security procedures and privacy policies. We do not control all aspects of payment processing performed independently by third-party providers.

5.4 Payment Confirmation

After a successful payment, customers may receive an order confirmation, payment receipt or enrolment information through the contact details provided at checkout.

Customers should retain their confirmation for reference in the event of a payment query, cancellation request or other service-related enquiry.

If you believe you have been charged incorrectly or have questions about a transaction, please contact us using the details in Section 15.

6. Service Delivery and Course Access

We deliver training services using the format specified on the relevant course or programme page. Depending on the service purchased, delivery may include online learning materials, access to a learning platform, scheduled webinars, online workshops, live training sessions or agreed corporate training arrangements.

Access instructions and relevant participation information will be provided through the stated delivery channel after enrolment and payment confirmation, subject to any disclosed administrative or scheduling requirements.

The delivery timeframe, course duration, access period and any scheduled session dates will be specified in the applicable service description or booking confirmation where relevant.

Customers are responsible for providing accurate contact information, maintaining access to their email account and ensuring that their devices and internet connection meet any stated technical requirements.

Where a course includes scheduled live sessions, customers should review the confirmed dates, times and participation instructions before enrolment.

If we need to make a material change to a scheduled session or delivery arrangement, we will take reasonable steps to notify affected customers and explain any available alternatives.

7. Customer Responsibilities

Customers agree to:

• Provide accurate enrolment and contact information.
• Follow applicable course instructions and participation requirements.
• Use training materials only for permitted personal learning or authorised organisational purposes.
• Keep login credentials confidential where individual access accounts are provided.
• Avoid sharing paid course access with unauthorised individuals.
• Refrain from copying, distributing, recording or commercially exploiting training materials without permission.
• Treat trainers, staff and other participants respectfully during interactive sessions.

We may take reasonable action where a customer materially breaches these requirements, including restricting access to affected services where justified and permitted by law.

Any decision to suspend access will take account of the circumstances and applicable contractual and statutory rights.

8. Training Materials and Intellectual Property

Unless otherwise stated, intellectual property rights in our website content, training materials, course documents, presentations, recordings, graphics and other learning resources belong to SCOTIA TRAINING ACADEMY LIMITED or the relevant rights holder.

Purchasing a training service grants the customer a limited, non-exclusive, non-transferable right to use the materials supplied as part of that service for the permitted learning purposes stated in the course description.

Unless we provide prior written permission, customers must not reproduce, distribute, sell, publish, sublicense or commercially exploit our training materials. Customers must not remove copyright notices or other proprietary notices.

Nothing in these terms transfers ownership of our intellectual property to a customer.

9. Cancellation, Refunds and Rescheduling

Our cancellation and refund arrangements depend on the type of training service purchased and the applicable terms disclosed at the time of purchase.

Customers who wish to cancel an enrolment, request a refund or ask to reschedule a session should contact us using the details in Section 15 and provide their order reference and relevant course information.

We will review requests in accordance with our applicable cancellation and refund policy, the service agreement and relevant statutory requirements.

Where we cancel a service and cannot provide a reasonable alternative accepted by the customer, we will provide an appropriate refund for the affected service where required by the applicable terms or law.

Nothing in these Terms and Conditions excludes or limits any statutory cancellation, withdrawal or refund rights that apply to the customer. For example, specific rules may apply to distance contracts, digital content and services supplied to consumers in the UK or European Economic Area.

Where a statutory right to cancel applies, we will provide the information and procedures required by applicable law. Access to digital content or commencement of a service before the end of a statutory cancellation period will be handled in accordance with the relevant legal requirements, including any required express consent or acknowledgement.

Further details about eligibility, procedures and processing times should be reviewed in our separate Refund Policy, where available.

10. Course Changes and Availability

We make reasonable efforts to ensure that published course information is accurate and that advertised services are available as described.

However, course dates, trainers, session formats or other operational details may occasionally need to change because of circumstances beyond our reasonable control.

Where a material change affects a purchased service, we will take reasonable steps to inform the customer and explain any available alternatives, rescheduling options or refund arrangements, as applicable.

We will not use this provision to remove rights that customers have under applicable law.

11. Certificates, CPD and Professional Recognition

Where a course includes a certificate, completion record or CPD-related documentation, the relevant course description will explain the applicable requirements and conditions.

Any certificate or completion record is subject to the stated participation, assessment or completion criteria.

Unless expressly stated and supported by the relevant accreditation or authorisation, we do not represent that every course is accredited by a professional regulator, leads to a recognised qualification or satisfies the registration requirements of a particular professional body.

Customers are responsible for checking whether a particular course meets the requirements of their employer, professional body or regulator before purchasing it.

12. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability that cannot lawfully be excluded.

Subject to the preceding paragraph, we will not be liable for losses that are not reasonably foreseeable consequences of our breach of contract or other relevant legal duty.

We are not responsible for delays or interruptions caused by events beyond our reasonable control, provided that we take reasonable steps to address the situation and meet our applicable obligations.

Our training services are intended to support professional learning and development. Unless expressly agreed otherwise, they do not constitute individual medical advice, clinical supervision, legal advice or a guarantee of professional competence or employment outcomes.

Nothing in this section affects consumer rights or other protections that cannot lawfully be restricted.

13. Privacy and Data Protection

We collect and process personal information in connection with website use, course enquiries, enrolment, payment administration and training delivery.

Our handling of personal information is explained in our Privacy Policy, available on our website.

Payment transactions may be processed by Stripe or another payment provider. Relevant information may be shared with these providers where necessary to complete transactions, prevent fraud and meet applicable legal obligations.

By using our services, you acknowledge that personal information will be handled in accordance with our Privacy Policy and applicable data protection law.

14. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Scotland, subject to any mandatory consumer protection provisions that apply.

Where a dispute arises, we encourage customers to contact us first so that we can review the issue and attempt to reach a reasonable resolution.

Nothing in this section prevents a consumer from exercising any mandatory rights to bring proceedings before a competent court or rely on applicable consumer protection laws.